Smooth Communicator 1

How you are seen – and judged

The basis of any effective communication

KB - the impossible client. A true story…

Hearing what´s not been said – the „4-Ear Model“

What vs. How

What´s beeing said is not what is meant

Role-play: my most difficult counterpart - why I love him (her)

Applying the 4-Ear Model

Analysing own conversations / e-mail exchanges

Role- play typical situation / „torture test“

Project an image of Can-do
The choice of words - solution-oriented phrasing

Analyse dialogues / apply / re-phrase
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