Smooth Communicator 2

Review first experiences with 4-Ear Model /learnings

Cultural differences…

Why silence definetly is not golden

„Oiling the Wheel“ / skillful Small Talk
Does & Dont´s / role-play

Introducing yourself and others around you

„Linguistic Softeners“

Softening your message – using personal examples
& typical situations / role-play

I am okay. You are okay.
Understanding different communication styles -
the Transactional Analysis (TA)

Why some folks don´t act okay

Analysing & re-phrasing various dialogues / role-play
own conversations /e-mails exchanges

„Torture Test“ – you are okay, even under fire …
next