Smooth Communicator 3

Analyse first experiences with TA / learnings

Warm -up & refresh Languistic Softeners / role-play

Conflict & confrontation
How we tick – how conflicts occur

How to avoid & deflate conflict

10 miracle - weapons …
From explosive situation to nodding heads -
how to avert confrontation

Thank Goodness for difference of opinion
how to use an other pov. to your advantage

„Torture-test“ / role - play

Use their force for your advantage - dealing
with difficult people
learning from the Asian martial arts-masters
how to deal with critics and yes-butting
the Golden Counter Strategies

Apply / role-play / typical situations & personal experinces
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